This Privacy Policy explains what information the Discover Henderson app collects, how we use it, and your choices. By using the App you agree to this policy.
Information you provide
When you submit a booking or contact request, we collect the details you enter — such as your name, email, phone number, travel dates and preferences. When you chat with Ava, we process the messages you send to generate helpful responses.
Information collected automatically
We may collect basic, non-identifying usage and device information to keep the App reliable and improve it.
How we use your information
To respond to your booking and contact requests, provide concierge answers, send your invoice and trip details, and improve the App. We do not sell your personal information.
Service providers
We use trusted third parties to operate the App: Airtable (to store booking and directory data), OpenAI (to power Ava's AI responses), Firebase (accounts and notifications), and Stripe (to send invoices and process any payments). These providers process data on our behalf under their own terms and privacy policies.
AI chat
Messages you send to Ava are processed by a third-party AI provider to generate responses. Please avoid sharing sensitive personal information (such as financial, health or government-ID details) in chat.
Data retention & security
We keep booking and contact information only as long as needed to serve you and for legitimate business or legal purposes, and we use reasonable measures to protect it. Information is encrypted in transit.
Children's privacy
The App is not directed to children under 13, and we do not knowingly collect their information.
Your choices & contact
To access, correct or delete your information, email us at hello@DiscoverHenderson.org. We may update this policy from time to time and will post the new effective date here.